If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 7 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount you have paid (excluding shipping charges). Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc.
Customized items such as sketches, sculptors, gifts etc, which are designed specifically for you, cannot be returned or exchanged, unless there is transit damage or other defects. Also, please click the photographs of the defective product and upload with stating the reason for return at firstname.lastname@example.org
Please note: in case of a defective product received at your end, you must notify www.kalaakart.in within 24-48 hours after delivery.
In case of perishable items, delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.
Order cancellations by Kalaakart
Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product.